Romain deposited €5 and wanted to play. When he tried a casino game, he received a message that there is not enough balance in his account, even though he can see the €5 in his account balance.
Babe Casino - Player cannot play with the deposited money in his casino account.
Closed
Our verdict
Player stopped responding
Amount: €5
Babe Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
6 years ago
i deposit first time 5 euro and i see the 5 euro in my account but when i open any random gave and i want to spin i get error 'NOT ENOUGH BALANCE FOR THE BET'
and thats when i bet 0,10 cent or 0,25 cent!!!
Public
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6 years ago
Hello, Romain.
Thank you very much for submitting your complaint through our website. Have you contacted the casino support about this issue? Have you received any feedback? Are you sure that you didn't bet 0,10 or 0,25 per winning line, but it was actually the overall amount per spin?
Regards, Jozef
Public
Public
6 years ago
Hello, Romain.
We are extending the timer by 7 days. Please, be aware that in case you fail to respond within the given time frame, we will consider your issue as rejected and your complaint will be closed accordingly.
Best regards, Jozef
Public
Public
6 years ago
Unfortunately, we’re forced to reject this case since the player doesn't want to discuss the issue. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
If the player changes their mind, they have an option to reopen this case anytime.
