The player from North Carolina is facing issues with Baba Casino, which has permanently closed his fully verified account and is refusing to pay out his $1,850.00 redemption request. The casino claims a duplicate account violation occurred due to his phone number being linked to a secondary email, which he denies any association with. Despite acknowledging the possibility of unauthorized usage, they have confiscated his winnings while providing no evidence linking him to the alleged violation.
Baba Casino - Player’s account has been closed and winnings confiscated.
Opened
Current status
Waiting for player to reply
5d 23h 38m 14s
Baba Casino
Safety Index 7.9 Above averageCase summary
Discussion
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Public
21 minutes ago
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Public
Public
21 minutes ago
Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.
- Your attached summary mentions that you shared a residence with someone during the period of play. Did that person, or anyone else from your household or using your internet connection, also have an account at Baba Casino? Did you share any device used to access the casino?
- Was the phone number registered to your casino account exclusively under your control, or had it previously been shared with or assigned to someone else?
- Have you accumulated your winnings with or without an active bonus?
- Please forward the complete original correspondence concerning the duplicate-account allegation, confiscation, and deposit refund to veronika.f@casino.guru, preferably as .eml files. Please include the message mentioning activity occurring "without your awareness" and reference complaint ID 241111 in the subject line.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
