The player from Singapore reports that B9 Casino rejected his third withdrawal of 12,000SGD and labeled his account as blacklisted, forfeiting all his winnings of 22,687SGD without reason. He believes his funds have been unjustly taken.
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Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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