B9Casino - Player's winnings are confiscated and account is closed.

Hi

b9casino has cheated on me and stole my winnings.

I made my first deposit of 3000SGD and after I won they processed first withdrawal of 4860SGD without any issues.

After that I made 2 deposits of 600SGD and 1800SGD and I lost them both.

From my last deposit of 1000SGD I won 1840SGD. I made withdrawal request of that amount but b9casino rejected this request.

I contacted live support there is transcript:

Hi

2026-07-23 07:37:41  USDT  1,840.00   Rejected

Current agent's avatar

May I have a copy of your deposit receipt for further checking this for you sir? 😇

this is withdrawal

Current agent's avatar

Alright sir, please hold on the line for around 5 minutes while I look into this for you. Thank you for your patience 💖

Dear Customer,

Here are the final decisions by B9 Casino Management.

We regret to inform you that you are under blacklisted by B9 Casino due to your account "zchxak32" activity are violating the general rules of gaming.

We will proceed to refund your last deposit of SGD 1000 and permanently terminate the account from now.

To proceed with the refund, you are required to submit a withdrawal request via your account for the exact amount as stated above.

Effective Date: 23/07/2026

Gentle Reminder:

If we figure out there's another new account that has the same activities we will proceed to blacklist the account and forfeit all the funds from the account without any notice.

If you wish to follow up on the status of your withdrawal status, please contact us via email at support@b9casinos.com.

Best Regards

B9 Casino Management.

Why do you refund only my deposit?

I deposited to your casino much more

you are stealing now

Current agent's avatar

We regret to inform you that you are under blacklisted by B9 Casino due to your account "zchxak32" activity are violating the general rules of gaming.

You may withdraw your SGD 1000 later ya

what did I do exactly wrong?

what rule did I violate??

Read

Current agent's avatar

Claire 18:06

Please note that this decision is final. Any further inquiries regarding the account closure or blacklist decision will not be addressed via Live Chat. For refund or withdrawal-related updates only, kindly contact us via email at support@b9casinos.com.

Chat closed.

They void all my winnings citing that I violated their rules but when I asked what did I do wrong, they closed chat immediately. This is very rude behavior. I completely don't understand that situation, I didn't do anything illegal but they decided to scam me.

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Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play with your last deposit, before your account was blocked? Were they slots, live casino games, or sports betting?
• Did you accumulate these winnings with or without a bonus?
• Have you passed the full KYC verification, or at least submitted any identity documents to this casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika