The player from Italy is facing difficulties with a €500 withdrawal, which was reversed to his VISA. After requesting a bank transfer, a method he previously used, that request was also rejected due to unspecified technical issues, leaving the withdrawal pending despite reassurances from customer support.
AvoCasino - Player’s withdrawal request is delayed.
Opened
Current status
Waiting for player to reply
5d 8h 9m 49s
AvoCasino
Safety Index:HighCase summary
Discussion
Public
Public
3 days ago
Translation
I requested a withdrawal of €500, which was reversed to my VISA. The casino claims my provider is responsible; therefore, I requested payment by bank transfer, a method I've used previously without any problems. However, this request was also rejected. A technical issue was generically indicated, without specifying the nature, and the withdrawal is still pending. I'm asking for your assistance because, despite customer support continually reassuring me that everything is in order, the withdrawal is not being processed and the funds have not been credited.
Automatic translation:
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 days ago
Dear Bombz84,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if you have been informed about any alternative method to withdraw your winnings?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
