AvoCasino - Player's withdrawal has been delayed.

Hello

I won at this casino in the begining of this year.

They paid me 2 withdraws of €500 after i contacted them and reminded them like 10-20 times.

After this they stoped paying me all together and when I talk to live support they just tell me that they cant do anything and to contact another department through email. this used to work but now they dont even answer my emails anymore so I saw no other way than to contact casino.guru

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play at this casino to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus? If you played with a bonus, kindly send me a screenshot or a link.
• Have you passed the full KYC verification or at least submitted any identity documents to the casino for KYC?
• When was the last time the casino communicated with you regarding the delay in processing your payments?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika