The player from Egypt reported that Avabet had failed to credit four successful deposits totaling 2515 EGP to his account. Despite providing transaction receipts and contacting support multiple times, the funds had neither been added to his balance nor refunded. The Complaints Team advised the player to contact his payment provider for investigation, as the casino was unable to resolve the issue directly. Due to the player's lack of response to follow-up messages, the complaint was closed without resolution. The player could reopen the complaint in the future if he chose to resume communication.
Avabet Casino - Player's deposits have been confiscated.
Closed
Our verdict
Player stopped responding
Amount: 2,515 EGP
Avabet Casino
Safety Index 6.8 Fresh casinoCase summary
Discussion
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2 months ago
Important notice:
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2 months ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
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1 month ago
Dear Amr1876,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
