Aussie55 Casino - Player's jackpot has not been awarded.

I got all 15 coins but didn't recieve the grand jackpot of $107.19. I raised the issue in the live chat. I will attach the conversation for your perusal. I have also got screenshots of the 15 coins.

Dear Megz84,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Aussie55.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share screenshots of locating the specific game discussed in the casino's games list?
• Is your account verified?
• Was there any bonus balance on your account, or were you playing with purely deposited money?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My account is verified. And I deposited $20 only ,with no bonus. I also have screenshots of the conversation with live chat if you'd like it. Thanku for your help. I appreciate it.

Hello?

I apologize for not replying sooner.

Could you please share a screenshot of the game's rules or payout table explanation confirming you were eligible for a jackpot?

I apologize for the inconvenience.

It doesn't say anything in the game rules. So I will withdraw this complaint. Sorry for the inconvenience caused.

We’ve closed this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion.

Please do not hesitate to contact us in the future if you run into issues with any online casino. We are here to help.