AusBet33 Casino - Player's withdrawal is delayed due to maintenance.

I deposited $10 and started playing I won $2,000 and at first they said it will take a while and then they ended up saying that I couldn't receive it because the site was under maintenance but normally if the site is under maintenance we aren't able to log on to play so how is that even fair I still have the conversation to prove it aswell

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ausbet33 Casino.

I went over the information you shared in your other submissions.

Please allow me to ask you a few questions so I can better understand the situation.

• Were your deposits returned to your bank account or your e-wallet?
• Have you successfully withdrawn winnings from this online casino in the past?
• Did you achieve your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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The deposit was returned to my bank account, yes I have successfully withdrawn from them and no I didn't get help from a bonus I deposited from my bank account

Could you please specify the date and time of the incident?

When was the last time you were in contact with the casino regarding the issue?

When was your deposit refunded to your bank account?

11/07/2025 and the time was 3:00 am untill 5:30 am and that's the only day I have spoken about it with them and the deposit was refunded to me the same day , I have screenshots of our conversation if U like to see

Thanks for your reply. The screenshot of your conversation was included in your duplicate complaint submissions. I believe we have everything to pursue the case further. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Annie,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I regret to inform you that our ability to assist you will be quite limited. We have received multiple complaints in the past from Australian players regarding several questionable casinos operating without an official license and with a low safety index rating. These casinos often employ strategies to avoid paying out winnings—such as issuing fake payment confirmations, accusing players of rule violations without providing solid evidence, the winnings not being recognised by the game provider, or employing other tactics that operate at the very margins of fair and ethical conduct. On top of this, their customer support has proven unhelpful. Unfortunately, the likelihood of reaching a resolution regarding your case with the casino appears to be quite low. I strongly advise against any further deposits to this or other similar casino.

Nevertheless, I will make an effort to contact the casino and see if there is any way I can assist you.

We would like to invite AusBet33 Casino to join the conversation.

Dear AusBet33 Casino,

Could you kindly explain why the player was permitted to wager their actual funds while engaging with the slots from the game provider Pussy888, yet their winnings were not acknowledged? Furthermore, if maintenance was indeed taking place, why were the games from the provider Pussy888 not rendered unavailable to avert such an incident? How was the player supposed to be aware of the ongoing maintenance on the games?

If there are any factors that influence the whole situation that cannot be shared publicly, please forward them to me directly at michal.k@casino.guru

I think it's very unfair that I was not informed of maintenance issues on pussy 888, very quick to take the money that I deposited I won fair and square and the casino is liable for the winnings that I won fairly, usually when maintenance is happening I can't get on the site at all, I'm told to wait untill maintenance has finished so I was not informed of this at this time. It let me log on and deposit and play it didn't have problems when I was playing , when I came to withdraw I was told that my withdraw is being processed and be in my account shortly then after 2-3 hours I was told I can't get the winnings due to maintenance issues, they did me wrong and need to make it right, Followed the rules so should they

Can someone please get back to me

Dear Annie,

I have yet to receive a satisfactory response from the casino. Regrettably, without their cooperation, our capacity to support your case is quite significantly restricted.

Given that you have been dealing with a casino that lacks a credible gaming license and has a concerning safety index rating, there is unfortunately no gaming authority to contact.

The casino does have a little time left to potentially resolve your case, but the likelihood of this happening is unfortunately very slim.

As I have informed you, right after I took over your case, the likelihood of reaching a resolution regarding your case with the casino appears to be quite low. I hope you understand our limitations.

Dear Annie,

I made another attempt to contact the AusBet33 Casino live chat support today, but, as anticipated, it was unhelpful. This time, they asserted that there is no account associated with your email. I even confronted them with the screenshots from your earlier live chat conversation with the casino team that you provided us, but they did not acknowledge them.

Given this situation, I'm afraid there is nothing that can be done from our side to help with your case. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I advise against depositing any funds into this casino due to the significant risk that, should you win, you may not receive your winnings. They may present various justifications for withholding your payouts, as was the case here.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach and warn other players of your experience. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

I can only recommend that you choose casinos by their reviews and ratings in the future to avoid situations like this.

I also strongly advise steering clear of these casinos as well, as they seem to be operated by the same company.

I am sorry we could not be of more help on this occasion.

Best Regards,

Michal

Casino Guru