AusBet33 Casino - Player's winnings have been confiscated.

Ok I make a deposit no problems depositing, I'm playing the mega 888 app like usual. This time I have played up and down never exceed my deposit bet limit per bet. I have $2300 in my account and decide I'll withdraw 2100 dollars and leave 200 in the account to continue to play. But withdrawal becomes a long process which is not common with this group.. withdrawal is usually a quick process. My withdrawal becomes a long long drawn out process where they pay hours later 1500 dollars and there is still 600 dollars remaining about 600 dollars becomes the next day but in the process of waiting for this I've asked for another withdrawal from the $200 that I left in the account and played that on throughout the day waiting for my first withdrawal to process of the 600 dollars remaining and ask the multiple times if I could withdraw what I had accumulated from the $200 as another withdrawal but they could not process that as they still hadn't processed the first withdrawal so then I still proceed to continue to apply on and accumulate in the likes of 5,000 but played down to 4,000 and then when they did pay that $600 the next day and I asked you withdraw 4000 & redeposit 250 into pussy and 250 into mega and withdraw 3,500 to my bank. They check game and apparently there was a game back end problem and all my winnings were forfeited.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with AusBet33 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player account accessible? Can you log in?
• Do you have records available about when the casino flagged your gameplay as abnormal?
• What games did you play to accumulate your winnings? Was there only one game you played or multiple?
• Did you achieve your current balance with the help of a bonus?
• Any further information and evidence can be sent to my email at tomas@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Shelle123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru