AUD33 Casino - Player's withdrawal is delayed due to betting accusations.

They said I am VBetting on a game making illegal bets of low and high amounts in order to trigger free spins . I deposited my own money not bonus money deposit thousands and I have every right to bet how high how low I want to play no rule against that when your playing with your own money but they accuse me of vbug betting bs !

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Aud33.com (Aud33.com).

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify the date of the incident? When did you deposit and win?
• Can you view your bonus history in the casino? Is it possible to show there was no active bonus at that time?
• What games did you play to accumulate your current balance in the casino? (which slots, live/table games, betting on sports)
• Could you please share with me your communication with the casino regarding the issue, including the accusations made against you? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Because I made $100. Deposit got lucky and won $6000 not $7000 . So they not pay me . Unbelievable!

i like this game and I use all my money and bonuses on one game . I take my chance to make higher bets sometimes it works most times it doesn’t I lose , I change my bets it’s what us players gamblers do, take risks chances try our luck win big or lose. It all. And the casino says I am cheating I did it this way to make the game pay me out . That is ridiculous crazy

i don’t know what technique it is that the casino say I am deliberately playing cheating the system but I play with all games on all casinos never had any issues or heard of vbetting

I won the money from my own deposit of $100. So I am allowed to make any bets I want to , you think they be more happier then I lose the money and have to redeposit in the casino again which I have done thousands into their casino !

It’s so upsetting when you put so much money into casino and when you finally get lucky and win they don’t pay you it’s really upsetting and it’s been traumatising I feel robbed lied to . And thought I get my winnings pay bills buy things for my kids then they don’t pay me what’s rightfully mine it’s deeply impacting to one’s quality of life

Thanks for the detailed explanation.

Have you played this slot with an active bonus prior to playing the same slot with real money?

Please let me know.

Yes I have but they have paid me out on couple occassions prior to this last one. The amount of money I deposited to their bonus is alot more

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Michal ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Pokiesking,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I regret to inform you that our ability to assist you will be quite limited. We have received multiple complaints in the past from Australian players regarding several questionable casinos operating without an official, reputable gaming license and with a low safety index rating. While for a certain time the casinos operate relatively fairly and occasionally pay out winnings, these casinos often employ strategies to avoid paying out winnings in most cases, a higher amount of winnigs—such as issuing fake payment confirmations, accusing players of rule violations without providing solid evidence, the winnings not being recognised by the game provider, or employing other tactics that operate at the very margins of fair and ethical conduct. On top of this, their customer support has proven unhelpful. Unfortunately, the likelihood of reaching a resolution regarding your case with the casino appears to be quite low. I strongly advise against any further deposits to this or other similar casinos, and make sure to check the reviews of each casino before depositing your money.

There is no casino representative account for this casino registered on our forum; nevertheless, I will make an effort to contact the casino and see if there is any way I can assist you.

We would like to invite AUD33 Casino to join the conversation.

Dear AUD33 Casino,

Could you kindly explain how the player should have violated the rules? Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information to me at [email protected]

Since the incident I never deposit put anymore of my money to that casino . Why aren't they shut down taken to Court it's stealing scamming of peoples hard working money it's against the law and honestly running a business claiming to be legitimate to steal money from honest customers by falsely misleading consumers who like myself trust the casino/business ending up to be a fraud , it's quite upsetting . It's a crime the casino must be held liable and punished for their crimes. I can't get my money back from them but they need to be accountable for their actions so they can't continue doing this to other people what they done to me

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Loveforu7,

I have tried to contact the casino repeatedly but, as expected, had no success. I'm afraid there is not much that can be achieved without cooperation from their side. Since the casino operates without a valid licence and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach and warn other players of your experience. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

To prevent similar unpleasant experiences, I also strongly advise steering clear of these casinos as well, as they seem to be operated by the same company.

There is a significant likelihood of facing comparable issues at these establishments. For the future, I highly encourage you to select casinos based on their reviews and ratings, opting only for those that are well-established, licensed, and highly regarded. I regret that we were unable to assist you further in this instance.

Best regards,

Michal

Casino Guru