Atsupachi Casino

Case summary

The player from Japan faces issues withdrawing funds from the casino after fulfilling the wagering requirement for a deposit bonus. Although she successfully withdrew 20,000 yen, her subsequent attempt to withdraw 100,000 yen is rejected as fraudulent by the casino, which instead offers to refund her initial deposit if KYC is completed within 48 hours. The player demands a full withdrawal and references a lack of communication regarding the alleged fraudulent activity.

Discussion

Private

splashgongo

Bronze

Japan

Private

2 weeks ago

Original

Translation

Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Private

Tomas

Complaint Specialist

Private

1 week ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Tomas

Complaint Specialist

Private

1 week ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

splashgongo

Bronze

Japan

Private

1 week ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Public

Tomas

Complaint Specialist

Public

4 days ago

Thanks for the detailed explanation.

Could you please provide me with your game history records, if possible?
My email is tomas@casino.guru

Thanks in advance for your cooperation.

Waiting for approval

splashgongo

Bronze

Japan

Waiting for approval

yesterday

Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.