The player from Japan faced issues withdrawing funds from the casino after fulfilling the wagering requirement for a deposit bonus. Although they successfully withdrew 20,000 yen, their subsequent attempt to withdraw 100,000 yen was rejected as fraudulent by the casino, which instead offered to refund their initial deposit if KYC was completed within 48 hours. The player demanded a full withdrawal and referenced a lack of communication regarding the alleged fraudulent activity. The complaint was marked as unresolved due to the casino's lack of cooperation and response. The player was advised to report the missing ADR stipulation in the casino's T&Cs to the Curaçao Gaming Authority, which is required according to the regulations. The casino might have been in breach of licensing obligations. Apart from this, based on the non cooperation from the casino, no further assistance could be provided by the Complaints Team.
Atsupachi Casino - Player's winnings are confiscated due to withdrawal issues.
Unresolved
Our verdict
No reaction
Black points: 1,757
Amount: ¥958,491
Atsupachi Casino
Safety Index 7.5 Above averageCase summary
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