The player from Norway reports issues with withdrawing money due to a malfunctioning bonus system at Atlantivegas, where his spins did not count towards wagering. He has had to rely on email communication for support, which delayed responses, and despite proving he met the wagering requirements, his bonus has not converted into real money.
AtlantiVegas Casino - Player’s winnings are delayed due to bonus issues.
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Waiting for Casino Guru to reply
5d 10h 26m 54s
AtlantiVegas Casino
Safety Index 9.6 Very highCase summary
Discussion
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Public
2 days ago
Hi I was playing at atlantivegas,
And i quickly noticed that their bonus system was broken.
My spins did not count towards their wagering.
They do not have any live support so i was forced to send emails and wait for days for an answer.
They told me to continue play and they would count the spins in their back end.
I have email conversations of where i prooved to them that i finnished the wagering of my bonus and it still did not get converted into real money.
I will forward all the conversations there you can see that i attached screen shot and that I made well over the amount that was required to finish the wagering to be sure.
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Public
yesterday
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Public
Public
yesterday
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with AtlantiVegas Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you tried playing other games or placing smaller bets in order to progress the wagering requirements?
- Could you please advise whether you played the same games during the wagering of previous bonuses? Was your wagering progress proceeding correctly when playing previous bonuses to your knowledge?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
