Aruba Bet Casino - Player’s withdrawal has been delayed.

Hi Guru ! Will try to keep this short.

I'm a player at the casino with Elite VIP level status. Verified Account Status. I had several withdrawals pending at the casino and they processed them extremely slowly since March 2026. They claimed that withdrawal's are only processed on the basis of players activity. How much the player plays, deposits, activity on the website etc etc. I find this highly suspicious as I feel like the casino wants me to play my funds. I brought this up to their support team several times but they kept saying " do not worry, your account status is active and withdrawals will be processed in a timely manner according to our terms and conditions; but weeks/months go by without a single payment sent to me.

They've used several other excuses to keep me waiting and I'm quite shocked of the waiting process until now.

I would guru to step in and ask this casino to process my withdrawals once and for all.

Thank you

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Aruba Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Could you please share screenshots of your currently pending payout requests?
• Could you please specify how much you have withdrawn since March?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomas;

Is your player's account accessible to you? Can you log in? - Yes, Yes

Could you please share screenshots of your currently pending payout requests? - Sent to you email.

Could you please specify how much you have withdrawn since March? - Amount sent to your email

Did you achieve your current balance with the help of a bonus? - Yes

Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here - Sent to your email.

Dear blackovergrey,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear blackovergrey

I am sorry to hear about the issue you are experiencing with the casino. I appreciate you bringing this matter to our attention.

I will contact the casino on your behalf and do my best to facilitate a fair and timely resolution. If any additional information or documentation is required during my assessment, I will let you know.

At this point, I would like to invite a representative from Aruba Bet Casino to join this discussion and provide their comments regarding the matter.

Dear Aruba Bet Casino,

Could you please review the player's complaint and share your comments on the issues raised? If applicable, kindly include any relevant information or evidence that may assist in clarifying the circumstances of this case.

Thank you in advance for your cooperation. I look forward to your response.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

blackovergrey

I would like to inform you that I have received a response from the casino via email and am currently in active communication with them. I will keep you updated on any significant developments as they arise. In the meantime, may I kindly inquire if there have been any recent updates regarding your payments?

Dear Munya,

Following publication of the complaint, the casino released two of my pending withdrawals. However, several others remain outstanding and are still awaiting processing.

I understand that you may be discussing this matter privately with the casino by email. Nevertheless, I would appreciate a public response explaining why I have had to wait several months—some withdrawals have been pending since February—to receive funds that are rightfully mine.

As an Elite VIP player, I was led to understand that I should be able to receive withdrawals of up to 10,000 on a weekly basis, with priority processing in the withdrawal queue. Given this status, I do not understand why I had to repeatedly contact the payments department by email in order to have withdrawals processed within a reasonable timeframe.

It is also concerning that the casino has encouraged further gameplay while my withdrawal requests remain pending. In addition, they have repeatedly stated that a player must remain active on the platform in order for withdrawals to be processed. In my view, this is inappropriate and unfair. Processing a withdrawal should not depend on whether a player continues to deposit or play.

I would appreciate your assistance in asking the casino to release all of my remaining pending withdrawals without further delay. Thank you

blackovergrey

Thank you for your response and for updating me on the progress of your payments.

Regarding my communication with the casino, I have not received any significant information. Their recent correspondence indicates a reluctance to discuss matters with me without your authorization. They have advised that you reach out to them using the email address associated with your account and provide consent for them to share details about your account with me.

Please connect with them at your earliest convenience and let me know how the communication proceeds.

I am here to assist in any way I can to help resolve this matter.

Please forward me this email request you have from the Casino.

Do they not have an account on your platform or a Representative to reply on the complaint ?

Thank you

blackovergrey

Kindly check your email and please proceed as I guided.

Dear blackovergrey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.