HomeComplaintsARG777 Casino - Player's withdrawal is delayed due to tax claim.

ARG777 Casino - Player's withdrawal is delayed due to tax claim.

Unresolved
Our verdict

Unreasonable excuse

Black points: 3,928

Amount: $2,688,790 ARS

ARG777 Casino
Safety Index:Very low

Case summary

The player from Santa Fe faced issues withdrawing her funds after depositing $670,000, as the casino claimed she had to pay a tax before accessing her winnings. She requested the return of her deposit if they did not pay her total funds. The complaint was resolved by determining that the casino was an unlicensed scam operation with no regulatory oversight to enforce payout or refund. The complaint was classified as unresolved, and the player was advised to report the incident to local law enforcement. The casino’s rating was negatively impacted to warn other players.

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1 month ago
esTranslationgb

My problem is that I deposited $670,000 and now they're telling me I have to pay a tax. If they're not going to pay me that total, I want my deposit back. I need it.

Automatic translation:
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1 month ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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1 month ago

Hello,

Thank you for reaching out and sharing your concerns.

Unfortunately, this is a scam website, and any claims of winnings from this site are highly unlikely to be legitimate. We strongly urge you not to deposit any more funds or engage further with this platform, as doing so may expose you to significant risks, including the potential loss of personal and financial information.

We’ve received numerous complaints about similar casinos with identical layouts. These casinos lure players with promises of high winnings, but when players attempt to withdraw their funds, they are met with repeated demands for unusually high deposits. Such casinos include:

  • xandro.top
  • rixwin.top
  • astralwin.com
  • hkpod.com
  • golden47.com
  • chainbetz.com

This list is not exhaustive, as these sites frequently disappear and reappear under different names.

We strongly advise you to cease all interactions with this casino and avoid sharing any sensitive information. If you’ve already done so, please take immediate steps to secure your accounts and monitor them for suspicious activity.

For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.

If you have further questions or need additional support, don’t hesitate to contact us. We’re here to help.

Best regards,

Petra


Edited by a Casino Guru admin
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3 weeks ago

Dear Lily30,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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3 weeks ago
esTranslationgb

Good day. I still believe that everything is possible and that there will be a favorable outcome. I haven't made any deposits yet.

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3 weeks ago

Thank you for your reply,Lily30.

Sadly, because this is not a legitimate casino and operates without any proper licensing or regulation, there is no responsible authority or organization that can force them to release any funds, winnings or return your deposits to you.

As this is a confirmed scam operation, we have no way of assisting further with the recovery of your funds. We can only recommend reporting the incident to your local law enforcement or financial cybercrime unit. While we realize this may not result in the recovery of your money, it can help raise awareness and potentially support investigations into these fraudulent platforms.

I will classify your complaint as "unresolved" in our records, which will negatively impact the casino’s rating. While this may not fully resolve your concerns, it will act as a cautionary note to other players. I strongly advise against making deposits with establishments that you have not thoroughly verified or researched for reviews in the future.

I’m truly sorry that we were unable to assist you further in this case. Please know that we are here to help should you encounter any similar issues with this or another casino in the future.

Thank you for your understanding, and I wish you the best moving forward.

Best regards,

Petra

Casino.Guru Team


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