HomeComplaintsARG777 Casino - Player's winnings are being delayed by extra deposit requirements.

ARG777 Casino - Player's winnings are being delayed by extra deposit requirements.

Opened
Current status

Waiting for player to reply

6d 15h 27m 50s

ARG777 Casino
Safety Index:Very low

Case summary

The player from Argentina won 1 million while playing with a bonus but is now required to deposit an additional 40,000 after initially depositing 30,000 to withdraw his winnings. He is inquiring about the possibility of legal action.

Public
Public
yesterday
esTranslationgb

I played with a bonus, won 1 million, they asked for a deposit of 30,000 to be able to withdraw, I deposited it, now it turns out I have to deposit another 40,000 to be able to withdraw my winnings. Is there anywhere I can take legal action?

Automatic translation:
Public
Public
8 hours ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
8 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ARG777

Please allow me to ask you a few questions so I can better understand the situation.

  • Were more deposits requested by the casino? Would you be able to share a screenshot of the website asking you for more deposits?
  • Were you able to reach live chat support?
  • Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Additionally, please refrain from making any further deposits or paying additional fees requested by the casino in order to process a withdrawal. Requesting more and more money to release winnings is often a tactic used by fraudulent platforms. You can read more about the practices of scam casinos here.

Thank you very much in advance for your reply.

Best regards,

Tomas


Rauleo09 has 6d 15h 27m 50s to reply

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