The player from Argentina had won 1 million while playing with a bonus but was then required to deposit an additional 40,000 after initially depositing 30,000 in order to withdraw his winnings. He inquired about the possibility of legal action. The complaint was closed due to the player's lack of response to the Complaints Team's requests for further information and communication. As a result, no further investigation or resolution was provided at that time. The player was informed that he could reopen the complaint in the future if he chose to resume communication.
ARG777 Casino - Player's winnings are being delayed by extra deposit requirements.
Closed
Our verdict
Player stopped responding
Amount: $2,180,000 ARS
ARG777 Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
1 month ago
Translation
I played with a bonus, won 1 million, they asked for a deposit of 30,000 to be able to withdraw, I deposited it, now it turns out I have to deposit another 40,000 to be able to withdraw my winnings. Is there anywhere I can take legal action?
Automatic translation:
Public
Public
1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 month ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ARG777
Please allow me to ask you a few questions so I can better understand the situation.
- Were more deposits requested by the casino? Would you be able to share a screenshot of the website asking you for more deposits?
- Were you able to reach live chat support?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Additionally, please refrain from making any further deposits or paying additional fees requested by the casino in order to process a withdrawal. Requesting more and more money to release winnings is often a tactic used by fraudulent platforms. You can read more about the practices of scam casinos here.
Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
1 month ago
Dear Rauleo09,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
