AresBet Casino - Player’s winnings have been confiscated.

Now the situation is completely clear. Here, the process should be explained chronologically, starting with a single coupon, a withdrawal of 50,000 TL, continuing with the remaining balance, reaching 1,428,529 TL, then a payment of 100,000 TL, and finally, the deletion of 1,328,529 TL under the pretext of "1 deposit – 3 withdrawals".

Aresbet – Unjustified Deletion of My Winnings of 1,328,529 TL

I request an investigation and resolution of the grievance I experienced at Aresbet.

I made a single deposit to my Aresbet account and placed a single bet on a slot game. I won approximately 142,000 TL from this bet.

I received approximately 50,000 TL of this winnings as a withdrawal. I continued playing with the remaining balance of approximately 92,000 TL in my account.

After continuing to play games, my account balance increased to 1,428,529 TL.

At this stage, Aresbet made a payment of 100,000 TL. So, a portion of the balance in my account was actually paid to me.

However, later, all of the 1,328,529 TL remaining in my account was deleted, and my account was reset to zero.

Aresbet cited a rule of "1 deposit - 3 withdrawals" as the reason for this action.

I object to this reasoning.

I made only one deposit into my account. I played with that deposit, earned a profit, and continued playing with my winnings, increasing my balance to 1,428,529 TL. Aresbet then paid out 100,000 TL from that amount.

Therefore, I do not find it fair or understandable that Aresbet later forfeited the entire 1,328,529 TL on the grounds of "1 deposit - 3 withdrawals".

I would like to specifically request that Casino Guru examine the following points:

An analysis of the gaming process, which started with a single investment and a single betting slip.

An examination of the initial earnings of approximately 142,000 TL and the withdrawal of 50,000 TL,

Checking the game logs to see how the balance reached 1,428,529 TL by playing with the remaining approximately 92,000 TL.

Aresbet needs to explain why it paid out 100,000 TL but later completely wrote off the remaining 1,328,529 TL.

"I need a clarification on the conditions under which the '1 investment - 3 withdrawals' rule applies and how it applies to my case."

I request an assessment of whether this rule legally and regulatoryly provides a basis for the complete deletion of 1,328,529 TL from my account.

I previously made a 5000 TL investment on December 30, 2025, and withdrew approximately 700,000 TL, but my balance of 620,000 TL was still in the account. It wasn't deleted. Such a thing has never been proposed before. I am currently a victim.

I have not engaged in any cheating, bonus manipulation, or system abuse. I played slots normally on Aresbet's own platform and continued playing with the balance I earned.

In conclusion, I believe that my balance of 1,328,529 TL was unfairly deleted and I request that this amount be refunded to me.

If required, I can provide Casino Guru with investment records, withdrawal records, game history, balance screenshots, and correspondence with Aresbet as evidence.

I request that Casino Guru investigate this matter thoroughly and that Aresbet provide a concrete and verifiable explanation for the "1 deposit - 3 withdrawals" justification.

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Hello

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you accumulate your winnings with or without an active bonus?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I didn't use any bonus. I invested 10,000 TRY and earned this profit. I'm sending you the screenshots to your email.

I also filed a complaint with the license. I haven't received a response.

I sent you an email.

I definitely didn't use BNPUS; I invested 10,000 TRY and made a profit.

Hello,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Ulas,

I'm Michal and I will be handling your complaint from this point forward.

As part of our standard procedure, I would normally invite a representative of AresBet Casino to join the discussion. However, the casino does not currently have a representative account registered on our platform and is therefore unable to respond directly in this thread.

I will contact the casino outside the complaint thread and invite its team to participate in the resolution process. I hope we will be able to clarify the situation and assist you in reaching a suitable outcome.

I will update you here as soon as I receive any new information.

Thank you for your patience and understanding.

Hello Michal,

Thank you for taking over my complaint and for contacting AresBet directly. I really appreciate your help with this matter.

I would kindly ask you to keep me updated regarding any response or information you receive from AresBet. I am willing to provide any additional documents or information that may be necessary to help resolve the complaint.

I sincerely hope that AresBet will cooperate with you and that we can reach a fair resolution.

Thank you again for your assistance and for taking the time to handle my case.

Best regards,

Ulas