The player from Mexico had been unable to withdraw funds from the ApuestaGana platform for over six weeks, despite having made withdrawals successfully in the past. He experienced no system errors or confirmations during his attempts and received no response from support after multiple emails, while the live chat had been down. The Complaints Team had attempted to assist by requesting additional information, but the player did not respond to the inquiries. As a result, the complaint was rejected due to a lack of further communication from the player.
Apuesta Gana Casino - Player’s withdrawal has been delayed for over six weeks.
Closed
Our verdict
Player stopped responding
Amount: Mex$98,000
Apuesta Gana Casino
Safety Index:Fresh casinoCase summary
Discussion
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11 months ago
Translation
Dear All,
I'm contacting you due to a problem I've been experiencing with the ApuestaGana platform. I've been trying to withdraw my funds since mid-February, but so far I haven't received a response, nor has the withdrawal been processed.
I've made withdrawals before without any issues, but this time the system simply doesn't display any error messages or confirm the transaction; the withdrawal attempt generates no action.
I've tried to communicate via live chat, but it's been down for maintenance for several weeks. I've also sent several emails to the official support team, but so far I've received no response.
It's been more than six weeks since my first attempt, and the lack of support from your team is worrying. I request an urgent review of my case, as I have a pending balance I wish to withdraw, and I haven't received any official communication regarding it.
I would appreciate a prompt solution and formal response from your support team.
Automatic translation:
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11 months ago
Dear lilanuel111,
Thank you very much for submitting your complaint. I’m sorry to hear about the problem you're experiencing. To better assist you and understand the situation, could you please provide us with the following details:
- What payment method did you use to initiate your most recent withdrawal (e.g., credit card, e-wallet)?
- Could you please send me a screenshot or a video of the error you see when you try to withdraw your winnings? My email address is veronika.f@casino.guru.
- Have you received any email confirmations or notifications regarding your withdrawal request?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
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11 months ago
TranslationThe payment method I used was ASTROPAY (ELECTRONIC WALLET) is the only one they allow for withdrawals, and no, I have not received any notification from them to resolve my problem, this casino is a sister of APOSTA GAHNA and it seems that that casino is still active, but mine APUESTAGANA has no indication of activity.
Automatic translation:
Public
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11 months ago
Thank you for your response.
Could you please send me a screenshot or a video of the error you see when you try to withdraw your winnings? My email address is veronika.f@casino.guru. Alternatively, you can post screenshots here.
