Appuesta Casino - Player's withdrawal is delayed and funds are confiscated.

My experience with Appuesta has been very negative. I currently have $619.57 in my account that I haven't been able to withdraw.

Since December 19, 2025, I have attempted to make several withdrawals, but they have been repeatedly canceled without a clear explanation. My last withdrawal attempt was on February 23, 2026, and it remains pending.

I want to make it clear that:

My account is fully verified (KYC approved).

I have met all the wagering requirements (rollover).

I submitted my documentation when it was requested.

Despite all this, the casino hasn't processed my withdrawal or offered a real solution. I'm only receiving generic responses from support, and my money is still being held.

This raises serious doubts about the casino's reliability in paying out winnings to its users.

I hope that Casino Guru can resolve this situation and process my withdrawal of $619.57 as soon as possible.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which payment methods have you used so far to deposit money into this casino?
• Which payment methods have you selected for your withdrawal requests?
• Have you tried selecting several different payment methods to see if those requests get cancelled as well?
• What suggestions have you received from customer support regarding your withdrawal issues?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear vadames,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru