The player from Greece has been trying to withdraw his funds since November 14, but after two weeks of delays and repeated assurances from customer service, there has been no progress. After canceling and reinitiating the withdrawal request, he continues to receive the same generic responses.
Aphrodite Casino - Player’s withdrawal request is delayed.
Opened
Current status
Waiting for Casino Guru to reply
2d 17h 11m 55s
Aphrodite Casino
Safety Index:LowCase summary
Discussion
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1 week ago
Translation
I requested a withdrawal on 11/14 and until 11/27 they didn't even bother to check the withdrawal. I spoke to customer service every day and they assured me that they would expedite the matter. But nothing.
On 11/27 I canceled the withdrawal and requested a withdrawal again in case it got stuck somewhere. Same thing again and the same classic responses from customer service.
Large volume of withdrawals and the issue will be resolved immediately.
Today is 2/12 and nothing.
Automatic translation:
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1 week ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
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1 week ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I would recommend that you don't cancel withdrawal requests, since requests get processed in order of submission.
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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5 days ago
Dear Ggggkhh,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
