HomeComplaintsAPEXCASINO - Player’s withdrawal is delayed and unresolved.

APEXCASINO - Player’s withdrawal is delayed and unresolved.

Opened
Current status

Waiting for player to reply

2d 13h 3m 45s

APEXCASINO
Safety Index 3.5 Low

Case summary

The player from New York is facing issues with withdrawing their winnings of 7,000 rubles after completing all required verifications. Despite multiple confirmations from the casino that restrictions are lifted, their withdrawal requests have been canceled twice due to unexplained errors, and they feel the casino is stalling to avoid paying out.

Written by Karla
Casino Analyst & Complaint Specialist
Submitted: 02 Aug 2026
Public
Public
1 week ago
ruTranslationgb

I deposited money, won 7,000 rubles, and set the withdrawal date on Thursday. Now it's Sunday, and I still haven't received any money.


First, they told me to go through verification. I did everything: changed my password, enabled two-factor authentication, and confirmed it via email. They themselves wrote that all restrictions had been lifted. I thought that was it, they'd withdraw my account. They didn't.


My requests were canceled twice with the explanation "error," and they never explained the real reason. Then they said I selected the wrong withdrawal method. I did as they said and transferred it to the Fast Payment System. They promised to expedite the process and forward the request, but in reality, they've been feeding me empty promises for four days now.


I'm sitting here waiting, and they're still dragging it out. They're obviously hoping I'll give in, cancel the withdrawal, and gamble it all away. It's just a way of wearing me down, trying to make me give in. I've fulfilled all their demands, and they're just ignoring me.


If you're thinking about playing Apex, think twice. They're in no rush to withdraw, and if you start demanding your money, they'll just rip you off. I'll fight to the end for my 7,000, but I advise others to stay away. They don't pay out—that's a fact.

Automatic translation:
Public
Public
5 days ago

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Public
Public
5 days ago

Dear powertoy,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

  • Did you sucesfully withdrawn funds from this casino before?
  • Could you please give me a date when did you asked for withdrawal?
  • Did you used any casino bonuses or you have currently any active bonus?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

powertoy has 2d 13h 3m 45s to reply

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