Andromedasino Casino - Player’s withdrawal has been delayed and account balance confiscated.

Hi casino guru. I open an account in Andromedasino , I made a few deposits, I NEVER used any bonus ,and after I played a few slots, I was able to have 1000 euros in my balance.

I check in the casino that I was able to withdraw a max of 1000 euros.

So, I request a withdrawal of 1000 euros,sent all my documents that the casino ask,and I wait to have my account verified. All the documents were approved except one,the selfie.

Next day, I received an email telling that my withdrawal was cancelled because I need to send a selfie with the id card I used for my identify proof.

So ,I did, sent the new selfie, request a withdrawal again, and in the next day,I received another email that the selfie was accepted.

Ok, I made the request at 1pm in saturday, 8 august, and after 72 hours,the time that casino refers for withdrawal processing,I ask to the chat liveagent how was going my withdrawal process.

Didn't say nothing,only said that was a different company that process the withdrawals and they don't,t have access to that information, just to be patient and wait.

After a few hours, I received an email from the casino support telling that I breach the T&C ,in an article, and they void 853 euros of my balance,and return 147 euros,the sum my deposits.

Try to login the casino, and temporarily blocked my account, but after a few time, I was able to login again,with the balance of 147 euros.

So, the point here is, I know that I didn't,t break any rules and I have proofs to sustain my reason.

The casino don,t have absolutely nothing to accuse me for breaching the T&C, it was a pure decision to not to pay my winnings with my legal money ,in an casino account with legit documentation of myself.

I only used one method to deposit, by visa card, and request a withdrawal by bank transfer, with the details of bank account of the visa card.

So, doesn't matter how long this is gonna take to be clarified, but I will go until the last consequences to make justice .

Hope you can help me with this.

I have emails and screenshots that I can provide .

All the best for casinoguru staff!

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Andromedasino Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible? Can you log in?
• Could you please share with me your communication with the casino regarding the accusations made against you and other supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas