Andromedasino Casino - Player’s winnings have been confiscated.

I registered with Andromeda Casino and played on their platform, where I won €1,017.58. They asked me to provide several documents and pieces of information in order to verify my account, and I complied with everything they requested.

Afterwards, they cancelled my withdrawal and confiscated the winnings I had legitimately obtained. They told me that I had breached their Terms and Conditions, allegedly either by using a VPN or by engaging in illegal activity. This is completely false, as I have not done any of these things.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify which documents you sent to the casino for the verification of your account? Have these documents been reviewed and approved before your winnings were confiscated?
• Did you accumulate your winnings with or without a bonus?
• Which games did you play to earn the winnings you've been trying to withdraw?
• Did you use any VPN or IP-masking software to alter your real location while accessing the casino website?
• Did you fill out your casino profile completely and truthfully?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika