Andromedasino Casino - Player’s account remains open despite self-exclusion request.

Was allowed to register, deposit and play even though I have previously requested operator (Green Champions Leader SRL) to block my account due to gambling problems from all their sister sites (originally requested blockage on JasminSlots (same operator)) - https://casino.guru/complaints/jasminslots-casino-player-s-account-closure-is-refused?utm_medium=email&utm_source=system&utm_campaign=complaint&utm_term=16-06-2026

I also have an active Anjouan Gaming self exclusion in place, seems that they are also ignoring it.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have reviewed the general terms and conditions, and this is what I found:

5.2 Self-Exclusion Alternatively, you may feel you need a longer break from gambling; in that case you can choose to self-exclude for a specific period of time.

Self-exclusion means that you can choose a more extended period that your account will remain closed. Please contact us only via email and inform us about your decision to pause your activities at the Website. Upon receipt of an email request for account closure, the requested account will be placed on our 1st stage, 24-hr cooling off period which will disable your account, allowing no gambling activity. Once the 1st stage 24-hr cooling off period has passed, while your account remained closed, a Customer Support Agent will inform you of the available self-exclusions periods. There can be no variations of the pre-selected time periods. After that and in order to proceed with this process, we will require an email response from you. If we do not receive a response within a further 24-hrs, your account will be reopened and confirmed by email. Once you begin your Self-Exclusion period, your account will be disabled and you will not be able to deposit or withdraw funds for the period the Self-Exclusion is enabled. Upon expiration of the Self-Exclusion, your account will automatically be re-activated.

Unfortunately, it is not stated that all accounts held at other casinos operated by the same company will be automatically blocked or self-excluded. Please understand that self-excluding from one casino does not necessarily guarantee protection across all associated platforms.

To proceed further, could you please confirm whether you specifically requested a self-exclusion from Andromedasino Casino?

I look forward to your reply.

Best regards,

Attila

I have self exclusion applied on Anjouan gaming regulator, specifically for Green Champions Leader SRL. I was still allowed to register and deposit

Hello,

Thank you for your clarification.

Could you please provide evidence confirming that you had an active self-exclusion registered with the Anjouan Gaming regulator specifically in relation to Green Champions Leader SRL?

If possible, please provide the confirmation showing when the self-exclusion became effective, its duration, and which casinos it was intended to cover.

Thank you very much in advance for your cooperation.

Dear popo123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi!

I do not have any type of confirmation from Anjouan Gaming about my self-exclusion, as it appears they do not send any confirmation.

Although I do have email log with Andromedasino support, where they clearly state that my account has been closed due this factor - 'We would like to inform you that your account has been permanently closed following your self-exclusion request submitted under the Anjouan Gaming License.'

Let me know if I need to forward it to you.

I understand that I will not receive any funds back as this operator simply ignores all claims (visible in their safety rating for this brand name and others which operates under Green Champions Leader SRL), but can we adjust their public rating due these severe breaches and protect other players?

Hello,

Thank you very much for your clarification.

Please forward the communication with Andromedasino Casino confirming that your account was permanently closed following your self-exclusion request submitted under the Anjouan Gaming License. You can send it to attila.g@casino.guru.

Could you also please clarify the following?

• Do you currently still have access to your Andromedasino Casino account, or has it been permanently blocked?
• When did you register at Andromedasino Casino, and when did you make your last deposit?
• Do you have any evidence showing when you originally submitted your self-exclusion request to Anjouan Gaming and whether it was intended to cover all casinos operated by Green Champions Leader SRL?

Thank you very much in advance for your cooperation.

Best regards,

Attila

Dear popo123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru