Amigo Slots Casino - Player’s withdrawal is delayed after winning.

So I deposited and withdrawn about 15-20 times no issues .

i had a big win £5000 and suddenly they said "can’t withdraw" please contact customer support .

i angrily spent £1000 playing and it’s down too £4000 balance now .

but they won’t let me withdraw please help . The live chat is a bad bot it won’t let me get through to a real person any time of day . I tried 15 times .

support has not been saying anything about it

I have verified account too with ID

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you are trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• Have you contacted customer support via email to ask about the routine checks being carried out on your account?
• Have you been asked to submit any additional verification documents after winning £5,000?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika