Alvynn Casino - Withdrawal of player's winnings has been delayed.

Habe am 30.06.26 eine Auszahlung in höhe von 1000eu beantragt .zuerst hieß es 7 Werktage ,jetzt auf Nachfrage ,es wurde an das Finanzteam weitergeleitet. Aber ich habe immer noch nicht mein Geld bekommem und auch keine konkrete Rückmeldung

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Dear Emos,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Emos,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hallo ,leider habe ich immer noch nicht meine Auszahlung bekommen. Auf Nachfragen immer die gleiche Antwort. Sie sagen es wurde an das zuständige Team weitergeleitet. Es gibt auch keine neue Updates.

Auf meine Emails antwort Alvyn casino auch nicht mehr. Im Chat nur die gleiche antworten. Ich habe immer nocht nicht mein Geld bekommen. Können Sie mir bitte helfen?

Nun sind es 17 Tage das ich eine Auszahlung beantragt habe. Mein konto ist erfolgreich verifiziert, meine Auszahlung genehmigt,daher verstehe ich nicht warum Alvyn casino mein Geld nicht überweist. Ich bekomme keine updates nichts. Ich hoffe Sie können mir helfen.

Lg emos

Dear Emos, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla M.

Hallo Karla,

Ja ich habe einmal 100 eu früher erfolgreich ausgezahlt bekommen . Das ging auch ziemlich schnell ,nächten 1-2 tage.

Ja die KYC Verifizierung ist auch erfolgreich bestanden.

Ich habe meinen Gewinn ohne einen aktiven Bonus erziehlt.

Ich habe Casinospiele gespielt.

Mein Chat mit Casino Alvyn ist ständig das gleiche. Ich frage nach meiner Auszahlung die vetrösten mich, ssgen das Sie die Sache an das zuständige team weitergeleitet haben, das wenn es neue updates gibt ,das ich benachrichtigt werde. Bis heute wurde ich aber bezüglich meiner Auszahlung nicht kontaktiert. Ich warte also seit 20 tagen. Emel

Das habe ich heute zuletzt als email bekommen

Dear Emos,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya,( munya.s@casino.guru)

. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Emos

I am sorry to hear about the issue you are experiencing with the casino. I appreciate you bringing this matter to our attention.

I will contact the casino on your behalf and do my best to facilitate a fair and timely resolution. If any additional information or documentation is required during my assessment, I will let you know.

At this point, I would like to invite a representative from Alvynn Casino to join this discussion and provide their comments regarding the matter.

Dear Alvynn Casino,

Could you please review the player's complaint and share your comments on the issues raised? If applicable, kindly include any relevant information or evidence that may assist in clarifying the circumstances of this case.

Thank you in advance for your cooperation. I look forward to your response.

Hallo Munya ,

Vielen Dank das Sie nun mein Fall bearbeiten.

Mfg emos

Jeden Tag kontaktiere ich das Casino per Email ,was nun mit meiner Auszahlung ist. Aber es passiert nichts . Seit 29 tagen geht das so.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Emos,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Munya