HomeComplaintsAlvynn Casino - Player's withdrawal has been delayed for four months.

Alvynn Casino - Player's withdrawal has been delayed for four months.

Opened
Current status

Waiting for player to reply

6d 23h 15m 47s

Alvynn Casino
Safety Index 4.5 Low

Case summary

The player from Ontario has a withdrawal of C$345 that has been stuck in "Pending" since June 17, 2026, after two earlier attempts were rejected. Despite submitting a formal complaint and completing full account verification, he has not received a response and is requesting the payout of his winnings.

Written by Kristina
Complaint Resolution Center Team Lead
Submitted: 21 Oct 2026
Public
Public
11 hours ago

Here's the form — fill it like this:




Withdrawal of C$345 stuck at "Pending" since June 17, 2026. Two earlier C$345 attempts were rejected (Jun 12 "General Decline"; Jun 17 "No suitable provider found"). I emailed a formal complaint to legal@alvynn.com on October 7 giving them 14 days to pay or explain in writing — they never replied. I completed full account verification (ID, proof of address, proof of payment) on October 21. I am asking for my C$345 to be paid out.



Public
Public
44 minutes ago

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Public
Public
44 minutes ago

Dear Redvers68,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

  • Have you made any successful withdrawals from your account previously?
  • Could you please attach a screenshot of your withdrawal history in this thread so we can review it?
  • Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina


Redvers68 has 6d 23h 15m 47s to reply

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