Alvynn Casino - Player's withdrawal has been delayed.

I have numerous attempts to withdraw funds with no success. They have requested proof of address which i have supplies 3-4 times, only to be rejected again for the withdraw.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which documents have you submitted to the casino so far for the verification of your account?
• Have any of your documents been reviewed and approved by the relevant department?
• Which documents have you submitted as proof of address, and what reason did the casino provide for rejecting them?
• Did you submit these documents in the format required by the casino, and do they contain all the information necessary to verify your address?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika