The player from Germany has been waiting for her payout since June 27th, 2026, and continues to receive standard responses from support, stating her request has been forwarded without any further information.
Alvynn Casino - Player’s withdrawal has been delayed.
Opened
Current status
Waiting for Casino Guru to reply
6d 18h 18m 49s
Alvynn Casino
Safety Index 5.6 Below averageCase summary
Discussion
Public
Public
2 days ago
Translation
I've been waiting for my payout since June 27th, 2026. Support keeps giving me standard replies. I'm repeatedly told that my request has been forwarded to the responsible team, but that they can't provide any further information.
Automatic translation:
Public
Public
yesterday
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
yesterday
Dear Jacqueline1903,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share a screenshot of the currently pending payout and your current withdrawable balance? Post it here or send the information to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
