Alvynn Casino - Player’s withdrawal has been delayed.

Ich warte schon seit dem 27.06.26 auf meine Auszahlung. Beim Support werde ich nur mit Standard Antworten hingehalten. Es wird immer wieder mitgeteilt, dass mein Anliegen an das zuständige Team weitergeleitet wurde, mehr könne mir nicht mitgeteilt werden.

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Dear Jacqueline1903,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of the currently pending payout and your current withdrawable balance? Post it here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Ich habe bisher keine Auszahlung von dem Casino erhalten. Mit einem Bonus habe ich auch nicht gespielt. Die Verifizierung wurde erfolgreich abgeschlossen.

Thanks for your reply and the information provided via email.

Has the casino processed your payout since your last post, or has it provided you with an update?

Please let me know.

Dear Jacqueline1903,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Ich habe bislang kein Geld erhalten.

Im live Chat werden auch immer wieder die Gleichen Antworten übermittelt. Es passiert aber nichts

An anjouan gaming habe ich heute auch noch eine Beschwerde rausgechickt. Die Antwort finden Sie in den Screenshots.

Ich habe heute nochmal geprüft. Meine Auszahlung wurde storniert. Nach dem Kontakt im Live Chat mit der Begründung, dass ich die Auszahlung auf 2x 250 und 1x 500 Euro aufteilen soll. Dann solle ich mich ca 7 werktage gedulden.

Ea wird eh nichts passieren...

Dear Jacqueline1903,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Jacqueline1903

I am sorry to hear about the issue you are experiencing with the casino. I appreciate you bringing this matter to our attention.

I will contact the casino on your behalf and do my best to facilitate a fair and timely resolution. If any additional information or documentation is required during my assessment, I will let you know.

At this point, I would like to invite a representative from Alvynn Casino to join this discussion and provide their comments regarding the matter.

Dear Alvynn Casino,

Could you please review the player's complaint and share your comments on the issues raised? If applicable, kindly include any relevant information or evidence that may assist in clarifying the circumstances of this case.

Thank you in advance for your cooperation. I look forward to your response.