Alphabook Casino - Player wants to close his account due to technical issues.

Close my account. These games are absolute rubbish. The constant disconnection in games is unbearable. I don't experience this nonsense anywhere else. And don't get me started on winnings - I haven't won anything.

Dear Jaasu1,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have checked the Terms and Conditions of Alphabook Casino and this is what I found about closing your account:

5. ACCOUNT CLOSURE

5.1. You may close your Account at any time and request a withdrawal of the balance of the Account, subject to the deduction of relevant withdrawal charges. To close your Account, you must first cancel any open bets if applicable, and contact the Website customer support. The effective closure of the Account will correspond to the termination of agreement with us. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction you shall inform us.

Could you please advise if you contacted customer support via chat or their email address support@alphabookbet.com?

Do I understand correctly that the balance in your account is now zero?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Jaasu1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.