Almabet Casino - Player's account has been closed.

Almabet has been closed.

I can't withdraw the balance.

I have not received a note that you must submit a withdrawal request to get the money out before the closure

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• When was the last time you successfully logged into your casino account?
• Have you contacted customer support after you found out that the casino website is no longer available?
• Have you been fully verified at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hello, Veronika

Have you made any successful withdrawals from this casino before?

Nope

When was the last time you successfully logged into your casino account?

17.09

Have you contacted customer support after you found out that the casino website is no longer available?

Yes. No answer yet.

Have you been fully verified at this casino?

Yes

Thank you very much, festith, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you festith for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Almabet Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter