AllySpin Casino - Player’s withdrawal has been delayed.

Hello, I started the $800 withdrawal process on the 24/05/25 with no change in my withdrawals status now on the 30/05/25. I continually check to see if my account needs to be verified to only find the site saying my account doesn't need verification. The site also states withdrawals take on average 2-3 business days to be processed, its now been 5 business days with no change to withdrawals status. After contacting Allyspins via live chat and email i receive the same generic response of my withdrawal is being processed and it takes time when we all know from other casinos that withdrawals can and should be instant just like our deposits are to them. Any help in regards to this matter would be greatly appreciated.

Dear Scottrumngun,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello, this complaint can be closed as my withdrawal was finally processed today. Only 12ish days over Allyspins claimed rate of 3 days for withdrawals.

Dear Scottrumngun,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Dominika

Casino.Guru