The player from Spain had requested the cancellation of her account and to stop all communications, but the casino had not responded or taken any action to fulfill these requests. The Complaints Team had attempted to engage with her for further clarification and assistance but received no response. Consequently, the complaint was closed due to the lack of communication from the player. The option to reopen the complaint remained available should she choose to resume contact in the future.
AllySpin Casino - Player's account remains active despite cancellation request.
Closed
Our verdict
Player stopped responding
Amount: ??
AllySpin Casino
Safety Index 8.4 HighCase summary
Discussion
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11 months ago
Translation
I've requested that they stop sending me communications and cancel my account. For now, they're ignoring me.
There are both email and SMS communications, and they haven't canceled my account either.
Automatic translation:
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11 months ago
Dear player,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.
Could you please specify the reason for closing your account?
Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.
Thank you very much in advance.
Best regards,
Dominika
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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11 months ago
Dear player,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Dominika
Casino.Guru
