AllStarz Casino - Player’s account has been closed.

From the beginning, I checked this casino’s restricted countries list. China and Taiwan were not on it, so I started playing.

I first deposited $20 and managed to win $60. When I tried to withdraw, they asked me to complete KYC. I did it. Right after that, they said they don’t support players from my country and deleted my account.

I don’t understand. If you don’t support my country, why did you accept my deposit in the first place? If I had lost, would that just have been free money for you?

They said they would refund my original $20. It’s been more than 72 hours. I’ve contacted customer service many times, but they keep delaying.

I just want my deposit back

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which country of residence did you select in the registration form when creating your account?
• Which documents did you submit to the casino to verify your account? If you submitted any proof of address or residence, does it show the same country of residence that you selected during registration?
• Have you used a VPN, proxy, or any other IP-masking service while accessing or playing at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika