AllStarz Casino - Player is experiencing delayed withdrawal.

Hello casino dont pay out my withdrawal they always came with excuse of not paying same automaticly chat replied its been many days now they dont pay out my withdrawal terrible terrible i want my money now and compensation actually i deserve along with my withdrawal they said Maximum waiting time was 48 hours now im been waiting longer than that this is unacceptable. They said wait for an update its been many days now. Im very very very upset. Pay me my money.

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Dear checkie1979,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of your payout request and your recent communication with the casino on the topic? Post screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas