The player from Quebec had a fully verified account but faced issues with multiple canceled withdrawal requests since April 8. Despite having a previous withdrawal of 750 CAD, he had not been able to access any funds in over 10 days and received no explanations for the cancellations. The issue was resolved when he successfully received his last withdrawal of 2000 CAD after four weeks. The Complaints Team marked the complaint as resolved and appreciated his cooperation.
AllSpins Casino - Player's withdrawals are being canceled.
Resolved
Our verdict
Case closed
Amount: C$1,237
AllSpins Casino
Safety Index:HighCase summary
Discussion
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11 months ago
My account is fully verified. I have been able to withdraw once (750$ CAD max withdraw) on april 8 and since then I have had multiple withdraws canceled by the team with no explanation.
I have not been able to withdraw ANY FUNDS in over 10 days now. The livechat keeps telling me to be patient and that the withdraws will be processed but they just end up being canceled again and I have to request them again. Rinse and repeat
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11 months ago
Hello basedschalke,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with AllSpins Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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11 months ago
1) My account has been fully verified since April 14th. I have requested 4 withdraws since and they have all been canceled
2) I have not used a bonus
3) I asked livechat on the 18th about my withdraws. They said to be patient and wait for it to be processed. Since then, another withdraw has been canceled AGAIN
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11 months ago
Hello basedschalke,
Can you please advise if you did try to use a different withdrawal method to check if the issue persists there as well?
Additionally, please forward the communication between you and the casino related to the case to nikolas.b@casino.guru.
Regards,
Nick
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10 months ago
I am only allowed to withdraw with the same method I deposited with.
I have 487$ CAD left to withdraw, hopefully will happen this week
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10 months ago
Hello, happy to say I have received my last withdraw today. You can close this complaint, thank you
If you are a player looking for a casino and reading this, please avoid this casino like plague. It took 4 weeks to withdraw a mere 2000$ CAD on a fully verified account. Do not waste your time with this joke of a casino.
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10 months ago
Dear basedschalke,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Nick Bacon
Casino.Guru
