AllSpins Casino - Player's withdrawal has been delayed.

Hi,

I registered my account and accepted the welcome bonus they offered for new costumers.

I won on my first deposit and verified my account then requested a withdrawal that has been pending for more than a month.

When contacting their support they just come up with excuses all the time telling me that they have been busy they will forward my case etc.

Nothing never happens i am still waiting for my first payment since you can only request 500€ per time.

I have been patient enough but they dont seem to care about paying out my money.

Can you please help me with this case thanks

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Dear Eirik,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas