AllSpins Casino - Player experiences withdrawal issues with winnings.

I got a bonus that I played at the casino, managed to get a super scatter and won 10,000 euros, then I continued playing and wagering what I had to.

Had 10,000 euros when the transaction was completed.

Bam, it was down to 3599 euros which was my money, no problems.

Until now, when I wanted to withdraw the money, there was a problem in their system and I had to keep 100 euros.

Not okay!!!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me the link or a screenshot of the bonus you activated and played with? Was it a deposit bonus, or a free, no-deposit bonus?
• Have your winnings been capped in any way after you finished wagering the bonus, or only after you requested the withdrawal?
• Could you kindly specify in more detail the situation with your winnings being reduced to 3599€?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika