HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All45,707Opened946Not solved5,694Solved12,902Rejected26,165
Active filters: Casino:
Clear all filters
Case closed Our verdict

Player stopped responding

Disputed amount: €185

Spin Million Casino - Player is unable to withdraw his winnings.

Spin Million Casino
Safety Index:Low Submitted: 19 Sep 2019
Case closed Our verdict

Player stopped responding

Disputed amount: A$2,500

Red Stag Casino - Player's withdrawal was cancelled due to allegedly breaking the Bonus T&Cs.

Red Stag Casino
Safety Index:Below average Submitted: 19 Sep 2019
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 17
Disputed amount: A$1,200

Wager Beat Casino - Player was accused of breaking the Bonus T&Cs and lost her winnings.

Wager Beat Casino
Safety Index:Low Submitted: 18 Sep 2019
Case closed Our verdict

Player stopped responding

Disputed amount: A$750

24Pokies Casino - Player is unable to withdraw her winnings.

24Pokies Casino
Safety Index:Low Submitted: 17 Sep 2019
Case closed Our verdict

Unjustified complaint

Disputed amount: €188

Magik Slots Casino - Player is displeased with the strict verification process in the casino.

Magik Slots Casino
Safety Index:Very low Submitted: 17 Sep 2019
Unresolved Our verdict

No reaction, passive regulator

Black points: 80
Disputed amount: A$2,900

Bonza Spins Casino - Player is displeased with the casino's Bonus T&Cs.

Bonza Spins Casino
Safety Index:Low Submitted: 17 Sep 2019
Case closed Our verdict

Player stopped responding

Disputed amount: A$25

Casinonic - Player's deposit never reached their casino account.

Casinonic
Safety Index:Very high Submitted: 16 Sep 2019
Case closed Our verdict

Player stopped responding

Disputed amount: A$300

True Blue Casino - Player is disappointed with long withdrawal process and slow customer support.

True Blue Casino
Safety Index:Above average Submitted: 16 Sep 2019
Case closed Our verdict

Player stopped responding

Disputed amount: 6,000 RM

Spin996 Casino - Player is displeased with the casino's verification process. We rejected the complaint because the player didn't respond to our messages and questions.

Spin996 Casino
Safety Index:Below average Submitted: 16 Sep 2019
Unresolved Our verdict

No reaction, passive regulator

Black points: 263
Disputed amount: €500

WPokies Casino - Player is convinced the casino owes him his winnings.

WPokies Casino
Safety Index:Very low Submitted: 14 Sep 2019
Show more complaints (+10)
Showing 45,631 - 45,640 of 45,707 complaints
1...4,563 4,564 4,565...4,571
Go to pageof 4,571 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news