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All46,004Opened973Not solved5,736Solved12,974Rejected26,321
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Case closed Our verdict

Player stopped responding

Disputed amount: $150

Grande Vegas Casino - Player’s criticizing false advertisement of bonus.

Grande Vegas Casino
Safety Index:Below average Submitted: 11 Apr 2020
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 97
Disputed amount: $2,000

Hallmark Casino - Player’s withdrawal has been delayed.

Hallmark Casino
Safety Index:Below average Submitted: 11 Apr 2020
Resolved Our verdict

Case closed

Disputed amount: €2,000

Winfest Casino - Player’s winnings from bonus have been cancelled.

Winfest Casino
Safety Index:High Submitted: 11 Apr 2020
Resolved Our verdict

Case closed

Disputed amount: €200

PlayAmo Casino - Player has been asked for additional documents to complete KYC verification.

PlayAmo Casino
Safety Index:Above average Submitted: 11 Apr 2020
Resolved Our verdict

Case closed

Disputed amount: €2,000

WestCasino - Wife and husband have made deposits from the same bank account.

WestCasino
Safety Index:High Submitted: 11 Apr 2020
Case closed Our verdict

Unjustified complaint

Disputed amount: €447

GoodWin Casino - Player’s struggling to receive her bonus winnings.

GoodWin Casino
Safety Index:Below average Submitted: 11 Apr 2020
Case closed Our verdict

Player stopped responding

Disputed amount: €100

StarVegas Casino IT - Player’s enquiring about withdrawal process.

StarVegas Casino IT
Safety Index:High Submitted: 11 Apr 2020
Case closed Our verdict

Player stopped responding

Disputed amount: €100

Osiris Casino - Player’s requests for self-exclusion have been overlooked.

Osiris Casino
Safety Index:Very low Submitted: 11 Apr 2020
Case closed Our verdict

Player stopped responding

Disputed amount: $1,600

Vegas Rush Casino - Player’s winnings from No Deposit bonus have been cancelled.

Vegas Rush Casino
Safety Index:Low Submitted: 10 Apr 2020
Case closed Our verdict

Player stopped responding

Disputed amount: 15,000 PKR

BETWINNER Casino - Player’s requests for self-exclusion have been overlooked.

BETWINNER Casino
Safety Index:Below average Submitted: 10 Apr 2020
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