HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All46,009Opened975Not solved5,736Solved12,974Rejected26,324
Active filters: Casino:
Clear all filters
Case closed Our verdict

Player stopped responding

Disputed amount: A$2,000

1xSlots Casino - Player is struggling to withdraw her winnings.

1xSlots Casino
Safety Index:High Submitted: 14 Apr 2020
Case closed Our verdict

Unjustified complaint

Disputed amount: $3,950

BlackDiamondCasino - Player’s winnings have been confiscated.

BlackDiamondCasino
Safety Index:Low Submitted: 14 Apr 2020
Case closed Our verdict

Player stopped responding

Disputed amount: €701

Spela Casino - Player’s winnings from promotional play have been voided.

Spela Casino
Safety Index:Above average Submitted: 14 Apr 2020
Resolved Our verdict

Case closed

Disputed amount: 7,905 $

BETWINNER Casino - Player has been struggling to complete KYC verification for more than 2 months.

BETWINNER Casino
Safety Index:Below average Submitted: 14 Apr 2020
Case closed Our verdict

Player stopped responding

Disputed amount: €961

Winorama Casino - Player is enquiring about refunds.

Winorama Casino
Safety Index:Below average Submitted: 14 Apr 2020
Case closed Our verdict

Player stopped responding

Disputed amount: €1,100

Casoo Casino - Players’ accounts have been closed.

Casoo Casino
Safety Index:High Submitted: 14 Apr 2020
Resolved Our verdict

Case closed

Disputed amount: Can$25

Wildz Casino - Player’s account has been blocked.

Wildz Casino
Safety Index:High Submitted: 14 Apr 2020
Case closed Our verdict

Player stopped responding

Disputed amount: A$600

Joka Room Casino - Player’s questioning fairness of game software.

Joka Room Casino
Safety Index:Very low Submitted: 14 Apr 2020
Case closed Our verdict

Unjustified complaint

Disputed amount: £1,000

14red Casino - Player is suggesting that he shouldn’t be accepted by the casino.

14red Casino
Safety Index:Very low Submitted: 13 Apr 2020
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 137
Disputed amount: €2,000

Stay Lucky Casino - Player’s winnings have been confiscated due to 30% maximum bet rule.

Stay Lucky Casino
Safety Index:Very low Submitted: 13 Apr 2020
Show more complaints (+10)
Showing 44,741 - 44,750 of 46,009 complaints
1...4,474 4,475 4,476...4,601
Go to pageof 4,601 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news