HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All44692Opened916Not solved5592Solved12624Rejected25560
Active filters: Casino:
Clear all filters
Case closed Our verdict

Unjustified complaint

Disputed amount: €600

Casino MGA - Player’s winnings from bonus play have been reduced to x10 of his last deposit.

Casino MGA
Safety Index:Very low Submitted: 18 Feb 2020
Case closed Our verdict

Player stopped responding

Disputed amount: €50

bCasino - Player’s withdrawal of bonus winnings has been denied.

bCasino
Safety Index:Below average Submitted: 18 Feb 2020
Case closed Our verdict

Player stopped responding

Disputed amount: €9,000

Lucky Luke Casino - Player has been accused of playing restricted games and his winnings confiscated.

Lucky Luke Casino
Safety Index:Below average Submitted: 18 Feb 2020
Resolved Our verdict

Case closed

Disputed amount: €3,000

Mr. James Casino - Player has been accused of breaching betting rules and his winnings confiscated.

Mr. James Casino
Safety Index:Very low Submitted: 18 Feb 2020
Case closed Our verdict

Unjustified complaint

Disputed amount: €400

Videoslots Casino - Player is complaining about not receiving a bonus.

Videoslots Casino
Safety Index:Very high Submitted: 18 Feb 2020
Unresolved Our verdict

Delayed payment, status unknown

Black points: 39
Disputed amount: 11,565 руб

Azino888 Casino - Player complains about delayed payment.

Azino888 Casino
Safety Index:Below average Submitted: 18 Feb 2020
Unresolved Our verdict

No reaction, passive regulator

Black points: 130
Disputed amount: $547

TotoGaming Casino - Player is having difficulties completing the KYC verification.

TotoGaming Casino
Safety Index:Below average Submitted: 17 Feb 2020
Case closed Our verdict

Player stopped responding

Disputed amount: ??

Vulkan Vegas Casino - Player’s complaining about bonus terms and conditions.

Vulkan Vegas Casino
Safety Index:Very high Submitted: 17 Feb 2020
Resolved Our verdict

Case closed

Disputed amount: €25

LightCasino - Player’s account suspended and all the funds confiscated.

LightCasino
Safety Index:High Submitted: 17 Feb 2020
Unresolved Our verdict

Against fair gambling

Black points: 33
Disputed amount: €1,706

Slottica Casino - Winnings from bonus play have been cancelled.

Slottica Casino
Safety Index:Low Submitted: 17 Feb 2020
Show more complaints (+10)
Showing 43,871 - 43,880 of 44,692 complaints
1...4387 4388 4389...4470
Go to pageof 4,470 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news