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Unresolved Our verdict

No reaction, passive regulator

Black points: 150
Disputed amount: €600

Frank Casino - Player’s experiencing difficulties to complete KYC verification.

Frank Casino
Safety Index:Below average Submitted: 04 Mar 2020
Case closed Our verdict

Player stopped responding

Disputed amount: ??

Golden Park Casino ES - Player’s questioning Evolution Gaming software problems in Spain.

Golden Park Casino ES
Safety Index:High Submitted: 03 Mar 2020
Case closed Our verdict

Unjustified complaint

Disputed amount: £115

Casino Gods - Player’s experiencing difficulties withdrawing his winnings.

Casino Gods
Safety Index:Above average Submitted: 03 Mar 2020
Case closed Our verdict

Player stopped responding

Disputed amount: A$280

Syndicate Casino - Player’s account has been closed.

Syndicate Casino
Safety Index:High Submitted: 03 Mar 2020
Case closed Our verdict

Player stopped responding

Disputed amount: A$100

Joka Room Casino - Player complains that he didn’t win anything.

Joka Room Casino
Safety Index:Very low Submitted: 03 Mar 2020
Case closed Our verdict

Unjustified complaint

Disputed amount: €790

CashSpins Casino - The player’s winnings have been confiscated.

CashSpins Casino
Safety Index:Low Submitted: 03 Mar 2020
Resolved Our verdict

Case closed

Disputed amount: €100

Winorama Casino - Player’s struggling to receive his winnings due to unfinished KYC verification.

Winorama Casino
Safety Index:Below average Submitted: 03 Mar 2020
Unresolved Our verdict

No reaction policy, good regulator

Black points: 9
Disputed amount: €80

StarVegas Casino IT - Player’s struggling to withdraw her winnings.

StarVegas Casino IT
Safety Index:High Submitted: 03 Mar 2020
Case closed Our verdict

Player stopped responding

Disputed amount: €1,000

Vulkan Vegas Casino - Player has been accused of breaching bonus terms and conditions and had his winnings confiscated.

Vulkan Vegas Casino
Safety Index:Very high Submitted: 03 Mar 2020
Case closed Our verdict

Unjustified complaint

Disputed amount: Rf1

Vavada Casino - Player is complaining that his self-exclusion wasn’t successful.

Vavada Casino
Safety Index:High Submitted: 03 Mar 2020
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