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Case closed Our verdict

Unjustified complaint

Disputed amount: 1,000,000 zł

Malina Casino - Player’s complaining about technical issues and support quality.

Malina Casino
Safety Index:Very high Submitted: 28 Mar 2020
Case closed Our verdict

Player stopped responding

Disputed amount: $100

Slottica Casino - Player’s deposit bonus has not been activated.

Slottica Casino
Safety Index:Low Submitted: 27 Mar 2020
Case closed Our verdict

Unjustified complaint

Disputed amount: €1,000

Winorama Casino - Player’s complaining about false email information.

Winorama Casino
Safety Index:Below average Submitted: 27 Mar 2020
Case closed Our verdict

Player stopped responding

Disputed amount: ??

Magic Red Casino - Player’s complaining about false bonus advertisement.

Magic Red Casino
Safety Index:Very high Submitted: 27 Mar 2020
Resolved Our verdict

Case closed

Disputed amount: 1,000 руб

Pokerdom Casino - Player’s complaining about technical issue.

Pokerdom Casino
Safety Index:Above average Submitted: 27 Mar 2020
Resolved Our verdict

Case closed

Disputed amount: €12

Joka Room Casino - Player’s account appears to be blocked.

Joka Room Casino
Safety Index:Very low Submitted: 27 Mar 2020
Case closed Our verdict

Player stopped responding

Disputed amount: 3,000 ₴

HITLOTO Casino - Player’s struggling to receive his winnings.

HITLOTO Casino
Safety Index:Very low Submitted: 27 Mar 2020
Case closed Our verdict

Player stopped responding

Disputed amount: $600

Old Havana Casino - Player’s winnings have been voided.

Old Havana Casino
Safety Index:Below average Submitted: 27 Mar 2020
Case closed Our verdict

Player stopped responding

Disputed amount: A$140,000

Joka Room Casino - Player’s account has been blocked.

Joka Room Casino
Safety Index:Very low Submitted: 26 Mar 2020
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 15
Disputed amount: £30

Stay Lucky Casino - Player has requested self-exclusion four months ago, but it wasn’t accepted.

Stay Lucky Casino
Safety Index:Very low Submitted: 26 Mar 2020
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