Alawin Casino - Player’s withdrawals are delayed.

Hello Guru: After reading complaints about the Alawin casino, I've decided to file a complaint myself, even though it hasn't been long, and let me explain:

On Tuesday, June 16th, I deposited €800 and started playing roulette.

Hopefully I won some money and since I had already met the wagering requirements, I decided to make some withdrawals.

On Wednesday, June 17th, I withdrew €500, on Thursday the 18th I withdrew €500, and on Friday the 19th I withdrew €400, and I could no longer withdraw any more because there can only be three pending withdrawals.

Since it's impossible to chat because it never opens, I wrote asking when they would process my request, and they replied saying 3 business days. When I tried to verify my account, a message appeared on the casino's website saying verification wasn't necessary.

Today, Monday the 22nd, the 3 business days for them to process my first withdrawal of €500 have already passed, but seeing that they are not processing it, I have written to them asking what is happening with this but I have not received a response and I have already said that it is impossible to enter the chat (something that I already communicated at the time).

If the maximum withdrawal amount allowed according to the terms and conditions is €7,000 per month, I mean, if they delay payments and only allow withdrawals of €500 per day, and you can only have 3 withdrawals, how can you possibly reach €7,000 in earnings in 1 month? It's impossible, judging by the numbers.

This complaint serves to ask Guru for help with this issue. I know it's only been a few days, but after seeing the reviews and complaints from other users, I've decided not to wait any longer and file this complaint because, at the moment, I don't trust this casino.

I am sending screenshots of the three withdrawals where it always says "under review" and you can also see the current balance as of today at 7pm Spain time which is €2300 that I cannot withdraw until the three withdrawals that I am attaching are pending processing.

Greetings and many thanks

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika