The player from Denmark has been trying to withdraw 500 EUR from Alawin Casino for over two months. The withdrawal was initially processed but later returned to the casino, with neither the funds updated in his balance nor returned to his Jeton wallet. Despite extensive correspondence and confirmations from both the casino and Jeton that the funds were sent, the issue remains unresolved after 74 days.
Alawin Casino - Player's withdrawal has been delayed and remains unresolved.
Opened
Current status
Waiting for player to reply
6d 23h 1m 15s
Alawin Casino
Safety Index 5.9 Below averageCase summary
Discussion
Public
Public
58 minutes ago
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Public
Public
58 minutes ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please confirm whether you have reached out to your payment provider regarding this issue?
- Have you successfully made any withdrawals using this payment method in the past?
- Could you please provide your bank statement for the relevant period, indicating that the withdrawal has not been received? You can send it to me via email at attila.g@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
