Alawin Casino - Player’s withdrawal has been delayed.

Hello everyone,

I've been waiting for my withdrawal from Alawin for 12 days. It keeps saying my transaction is being reviewed. The first few withdrawals went smoothly. Since I haven't been a member for very long, I can only request a small withdrawal (500 euros) daily. In total, 3500 euros are still outstanding. There are 3 pending transactions (500 euros each).

How much longer should I wait, and what should I do? They advertise a delivery time of 3 to 5 business days.

Greetings Felix

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Dear Jimbim41,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Jimbim41,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi,

The withdrawal was requested on May 15th. The transaction is still being reviewed. My first two withdrawals went smoothly. Currently, three withdrawals are being processed. When I inquire, I'm always told that it's in the final stages and that they've had problems with the financial service provider.

Since it's the weekend now, I'm hoping for Monday.

Greetings

It's now day 17, and I keep being told that the case is being handled with the highest priority and that I should be patient.

What now?

greeting

Felix

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jimbim41,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Karla