The player from Austria has a blocked account and is unable to withdraw his funds. He provided the requested bank details to the casino but has not received any resolution since.
Alawin Casino - Player’s account is blocked and funds are delayed.
Opened
Current status
Waiting for player to reply
6d 23h 46m 26s
Alawin Casino
Safety Index 5.1 Below averageCase summary
Discussion
Public
Public
23 hours ago
Translation
My account was blocked and my balance hasn't been refunded since. The last message was this - Suzana (Alawin)
August 5, 2026, 3:47 PM CEST
Dear Sascha,
Further to your recent inquiry, please be advised that we require your bank details in order to process your request.
Please reply to this email directly with the following required information:
Full Name: (Please include all names, including middle names)
E-mail:
Bank Account Owner Name:
IBAN / Account No.:
Bank Name:
I then returned the necessary data!
Thanks!!!
Automatic translation:
Public
Public
13 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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13 minutes ago
Dear cook1973,
Thank you very much for submitting your complaint.
To help me better understand your case, could you please answer the following questions?
- Did you accumulate your winnings by playing casino games, sports betting, or both?
- Did Casino communicate with you the reason of blocking your account?
- Had you completed KYC verification before you lost access to the account?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
