The player from the United Kingdom had requested a withdrawal of £915 on October 21st, but it remained pending after one month. He had emailed the casino for updates but did not receive truthful information, despite being fully verified and having made prior withdrawals. The Complaints Team was unable to proceed with further investigation due to a lack of response from the player to their inquiries and reminders, which resulted in the closure of the complaint. The player could reopen the complaint in the future if he chose to resume communication.
Aladdins Gold Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: £915
Aladdins Gold Casino
Safety Index:Very lowCase summary
Discussion
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2 weeks ago
i requested a withdrawal of £915 on 21st october and still says it is pending, i have emailed them and keep getting fed a load of lies. i have made a withdrawal before with them and am fully verified
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2 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 weeks ago
Dear aitchy007,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Aladdins Gold Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?
- Have you accumulated your winnings with or without an active bonus?
- Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.
Kindly notify me here in the thread once the email has been sent.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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1 week ago
Dear aitchy007,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 days ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
