Aladdins Gold Casino - Player faces delayed withdrawal request.

"Dear Casino Guru Team,"

"I am submitting a complaint against Aladdin's Gold casino (likely operated by the Jokers Ace group) regarding a severely delayed withdrawal and the enforcement of unfair terms."

"Withdrawal Details:"

Amount Requested: 1200,60

Date of Request: 26-11-2025

Lifetime Deposits: 1885

"Chronology & Issues:"

"1. The casino's own policy states that withdrawals take an unreasonable 7 to 21 days to process. This period has been exceeded, or the casino has failed to communicate the necessary steps."

"2. I have sent multiple emails to the support addreses ([email protected]) and [email protected] and to [email protected] but the casino has been highly unresponsive, ignoring my request for a concrete payment date and status update."

"3. The casino's Terms and Conditions (Section 8.3.1) contain an extremely unfair clause: 'If a player's accumulated lifetime deposit is not greater than €200... the player will be allowed to withdraw only up to x10 his last deposit. (any excess amount will be forfeit)'."

"Demand:"

"I demand the full payment of my legitimate winnings. The enforcement of the 10x deposit rule to confiscate the majority of a player’s winnings is predatory and unacceptable by industry standards."

"I request your urgent mediation to force the casino to process the full withdrawal immediately, or to explain with clear evidence why this amount is being held."

"Thank you for your assistance."

"Sincerely,"

[Uw VOLLEDIGE NAAM en de Gebruikersnaam van uw casino-account

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Dear Roeltje88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika